Your credit card will be charged as soon as your order is accepted and processed.
We accept American Express, Visa, MasterCard, Discover, ApplePay, Paypal, and Amazon Pay. Unfortunately we don't accept checks, cash or money orders. You can also us a Loops Gift Card to pay for your order.
Check that your card’s billing details match what you’ve entered into our system or try using a different form of payment.
Currently, all orders are shipping within our normal 5-10 business day window. Should that change due to the expected, record demand on shipping carriers this season, we will let you know. We recommend ordering by December 14th for guaranteed holiday delivery. However, we suggest ordering early: Whether you’re ordering yourself or gifting to loved ones, we believe a good thing can never come too soon!"
While processing takes 1 to 2 business days, we try to make sure orders placed before 1pm EST are processed the same day. Then one of our carriers takes it from there. We will send you a shipment notification email with a tracking number so you can follow your order on its way to your waiting hands.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We offer Free Ground Shipping on every order or you can request Overnight or Expedited shipping to get Loops to you even sooner.
Loops currently ships to all 50 states, Puerto Rico, Canada, the UK, Mexico, Brazil, Colombia, Argentina, and Australia. We're working on bringing Loops everywhere around the world. Tag us @loopsbeauty to let us know where you live!
Processing takes 1 to 2 business days. Orders placed before 1pm EST will be processed same day. Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number so you know it's on the way!
Contact firstname.lastname@example.org and we'll help find out what happened. If the problem's with one of our shipping partners, we'll connect you to help you find your order.
You can edit your shipping info by logging in to your Loops account on our site.
If you are not 100% satisfied with your purchase you can return your item(s) for a full refund within 30 days of purchase. (Returns must be in the state you received them, and in the original packaging.). If you wish to return your items please follow the following process:
* Just email us directly at email@example.com and we’ll issue a return authorization. We will not accept any return without a return authorization. * We will provide you with a return shipping address. It will require you to return the item at your own expense. * Please return your items by placing a copy of the return authorization with merchandise inside of a plastic bag and place inside the shipping box. * For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account. * We will refund you in the original payment method with the full amount of the purchase.
If you have any questions please email us at firstname.lastname@example.org
If you didn't get exactly what you ordered let us know ASAP at email@example.com and we'll sort things out right away.
If you'd like to return your order please reach out to firstname.lastname@example.org and we'll start the process. Unfortunately we can't accept exchanges.
You'll receive tracking information via email and your order history will be available in your Loops account.
So you got a promo code! Just look for a field at checkout and enter it right in. One code can be used per order.
If your order's damaged or defective contact us email@example.com. Send us pictures and we'll figure out how to make it right.
Please reach out to us via firstname.lastname@example.org and we'll try to demystify the situation.
When you're done you can compost the mask, recycle the tray and dispose of the foil in the trash.
We formulate Loops to work with all skin types, so no one's left out.
Loops last for two years from the time they're made. You'll find an expiration date printed on the packaging.
We're always looking for ways to reduce our footprint on the planet. We constantly refine our product development with sustainability as the goal. Please check our Responsibility statement to hear about what we're up to.
All our masks are cruelty free except the Night Shift, which contains marine collagen and Weekly Reset, which contains honey extract.
None of our ingredients are known to have harmful effects when used during pregnancy.
A little serum coming out of the mask in transit is normal. The recyclable tray is there to catch it, and the mask should still be perfectly potent.
Sadly, hydrogel masks won't stick to facial hair. But don't worry! Stubbly or bearded Loops users can always use the top half of the mask. And if you want to use the full mask, lie down for ten minutes and let the serum do its thing.
Yes! Loops is designed to fit into the life you're already living. Whether your approach to skincare is intricate or minimal, we're flexible.
Of course! Use loops as often as the right moment arises.
Suggested use for Loops is 10 minutes but you can leave it on for longer if you wanna :)
LOOPS is IRL at ULTA! Check our store locator for the closest store near you.
Hit us up for tips and advice on social! @Loopsbeauty on Instagram, Facebook, Twitter and Youtube. You can also reach us on email at email@example.com.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
We wanna hear from you! Please reach out to us at 844-500-9649 from 9am to 5pm ET Monday through Friday, or send us an email. We'll do our best to respond within 48 hours Monday through Friday. Email: firstname.lastname@example.org.
You can contact us through our contact page! We will be happy to assist you.
Loops is based in NY and LA but all our products are manufactured in Korea.